Strike against pension reform: plane, train… How to get your ticket refunded in case of cancellation

Strike against pension reform: plane, train… How to get your ticket refunded in case of cancellation


While the day of mobilization against the pension reform on January 19 greatly disrupted the French trip, the same scenario is likely to repeat itself on January 31, the date of a new strike. If a train or flight is cancelled, here’s how to get your money back.

A month of January that promises to be complicated for the travels of the French. While the January 19 anti-pension reform demonstration was massively mobilizing, it was sometimes difficult, if not impossible, to travel by train or plane. With the next strike date set for January 31, the same scenario is likely to repeat itself. Fortunately, it is possible for travelers to receive a refund in the event of cancellation under certain conditions.

The usual after-sales rules are relaxed in the event of a strike, especially when the carrier itself cancels a trip or flight.

Get a refund for a train ticket

“The free and cost-free exchange for another date or a full refund of tickets is often offered to travelers when the train is canceled or its service is not guaranteed,” says the SNCF Connect website.

Something to reassure the French, who can therefore request a full refund of their ticket but also a free exchange. To do this, you must take the necessary steps before starting your first journey, for example via SNCF Connect or by telephone or at the counter.

Italian railway companies such as Trenitalia also allow Frecciarossa tickets to be refunded or changed. For reimbursement, you must fill out a form on the relevant website.

See also  Jail overcrowding: Warden urges government to 'face reality'

the steps for a plane ticket

For airline tickets, the method remains similar. According to Article 8 of the European Regulation No. 261/2004, in the event of a flight cancellation by the airline, the customer must be refunded the ticket within seven days or offered another flight to the original destination. under similar conditions of carriage.

If a flight is in good condition but is delayed more than 4 hours, the same regulation also provides for the payment of 250 euros for a flight of less than 1,500 km, 400 euros for a flight of 1,500 to 3,500 km and 600 euros beyond that .

However, since 2020 and the health crisis, the European Commission has allowed companies offer a credit instead of a replacement flight. If this can be refused, the latter still remains refundable after twelve months as long as it has not been used.